Refund policy

Return & Refund Policy

Last Updated: 04-06-2026

At trenzovik, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please review our Return & Refund Policy below.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be returned within 2 days of delivery.

  • Be unused, unworn, and in its original condition.

  • Include original tags, labels, packaging, and accessories (if applicable).

  • Not show signs of damage caused by misuse, washing, alteration, or normal wear and tear.

  • Be accompanied by proof of purchase or order confirmation.

We reserve the right to refuse returns that do not meet these conditions.

2. How to Request a Return

To initiate a return, please contact us at:

Email: trenzovik@gmail.com

Please include:

  • Your Order Number

  • Product Name

  • Reason for Return

  • Photos of the product (if applicable)

Our support team will review your request and provide further instructions.

3. Return Timeframe

Return requests must be submitted within 2 days of receiving the product.

Requests made after this period may not be eligible for return, exchange, or refund.

4. Exchange Policy

We offer exchanges for eligible products subject to stock availability.

Products may be exchanged if:

  • The wrong item was received.

  • The product arrived damaged or defective.

  • A replacement has been approved by our support team.

If the requested replacement is unavailable, customers may be offered:

  • Store credit

  • An alternative product

  • A refund, where applicable

5. Refund Process

Once the returned item is received and inspected:

  1. We will notify you regarding the approval or rejection of your refund.

  2. If approved, the refund will be processed to the original payment method.

Refunds are typically processed within 7 days after approval.

Please note that banks, payment providers, and credit card companies may require additional time to reflect the refund in your account.

6. Damaged, Defective, or Incorrect Items

If you receive:

  • A damaged product

  • A defective product

  • An incorrect item

Please contact us within 2 Days of delivery.

Customers may be required to provide:

  • Photos of the product

  • Photos of the packaging

  • Order details

After verification, we may provide:

  • A replacement product

  • A full refund

  • Store credit

at our discretion and in accordance with applicable laws.

7. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Items marked as Final Sale or Non-Returnable

  • Gift cards

  • Personalized or customized products

  • Products damaged due to misuse or improper handling

  • Products returned without original packaging or tags

  • Hygiene-sensitive items such as undergarments, innerwear, earrings, and similar products (where applicable)

8. Return Shipping Costs

If the Return Is Due To:

Our Error

  • Wrong item shipped

  • Defective product

  • Damaged product received

We will cover the return shipping costs.

If the Return Is Due To:

  • Change of mind

  • Incorrect order placed by customer

  • Preference-related reasons

The customer may be responsible for return shipping costs unless otherwise stated.

Shipping charges paid during the original purchase are generally non-refundable unless the return is due to our error.

9. Order Cancellation

Orders may be canceled before shipment by contacting us as soon as possible.

Once an order has been shipped, cancellation may no longer be possible and the order will be subject to the return process outlined above.

10. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider.

  3. Contact your bank, as processing times may vary.

If you still have not received your refund after taking these steps, please contact us.

11. Fraud Prevention

To protect customers and our business, we reserve the right to:

  • Verify return requests.

  • Request additional documentation.

  • Refuse returns that appear fraudulent, abusive, or inconsistent with this policy.

12. Contact Us

For any questions regarding returns, exchanges, or refunds, please contact:

Store Name: trenzovik.com

Email: trenzovik@gmail.com

We are committed to resolving concerns fairly and providing the best possible customer experience.